Shipping policy

Thank you for shopping at https://fetnura.com/. We specialize in premium beauty and electronic products, which require careful handling and swift delivery. Please review our policy below to understand how your orders are processed and shipped.

1. Processing Times

All orders are processed and packed at our warehouse within 1 to 2 business days (Monday through Friday, excluding major holidays).

  • Daily Cut-Off Time: Orders placed after 2:00 PM  will begin processing on the following business day.

  • Peak Seasons: Processing may take up to 3 business days during major sales, holidays, or launch events.

  • Pre-Orders / Backorders: If an item is on pre-order, the estimated shipping date will be clearly noted on the product page and at checkout.

2. Rates & Delivery Estimates

Shipping charges for your order are calculated automatically at checkout based on weight, package dimensions, and destination.

Shipping Method Estimated Delivery Cost
Standard Ground 3 – 5 Business Days Calculated at checkout (Free on orders over $XX)
Expedited / Express 2 – 3 Business Days Calculated at checkout
Priority Overnight 1 Business Day Calculated at checkout

Note: Delivery estimates are provided by shipping carriers (USPS, UPS, FedEx, DHL) and begin after the package leaves our facility.

3. Product Handling & Hazmat Rules

Because we carry cosmetics and electronics, specific regulations and handling measures apply:

  • Temperature-Sensitive Cosmetics: Heat and extreme cold can damage delicate skincare, creams, and lipsticks. We pack liquids and creams with protective insulation, but we recommend selecting Expedited Shipping during summer or winter months.

  • Lithium-Ion Batteries & Electronics: Rechargeable beauty tools, tech accessories, and battery-powered electronics must travel via ground transport per transportation safety laws. These items cannot be shipped via air service to certain remote locations.

  • Flammable Items (Hazmat): Aerosols, perfumes, and solvent-based beauty items (like nail polish) are restricted to ground transport only.

4. Tracking Your Order

Once your order ships, you will automatically receive a Shipping Confirmation email containing your tracking number.

  • You can track your shipment directly via the Order Status Page linked in your confirmation email or by logging into your account on our website.

  • Please allow 24 to 48 hours for the tracking status to update on the carrier’s portal.

5. Address Changes & P.O. Boxes

  • P.O. Boxes: Standard ground shipping is generally available for P.O. Boxes. However, certain hazardous beauty products (e.g., perfumes) or heavy electronics cannot be delivered to P.O. Boxes.

  • Address Accuracy: Please double-check your shipping address at checkout. Once an order is processed, we cannot guarantee address changes. If an order is returned to us due to an invalid address, the customer is responsible for any re-shipping costs.

6. Damaged, Lost, or Stolen Packages

Damaged Beauty or Electronic Items

We inspect all electronics and secure all liquid cosmetics prior to shipment. If your order arrives damaged:

  1. Take photo/video proof of the damaged item and the shipping box.

  2. Email us within 48 hours of delivery at {{ shop.email }}.

  3. We will issue a replacement or store credit promptly.

Missing or Stolen Packages

If your tracking info says "Delivered" but you cannot locate your package:

  1. Check around your entryways, porch, garage, and with neighbors.

  2. Wait 24 hours, as carriers sometimes mark items as delivered prematurely.

  3. If it is still missing, contact us so we can initiate a carrier claim. (If you purchased route/shipping insurance at checkout, please submit your claim directly through their link).

7. International Shipping

(If you do not ship internationally, state: "We currently only ship to domestic addresses.")

We ship to select international locations via Shopify Markets.

  • Duties & Taxes: Duties, customs fees, and taxes are calculated and collected at checkout (DDP - Delivered Duty Paid) whenever possible so there are no surprise fees on delivery.

  • Customs Clearance: International shipments may experience unexpected delays due to customs inspections in the destination country.

8. Contact Information

If you have any questions regarding your shipment or order status, reach out to us:

  • Email: itxblackcat@gmail.com

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST